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Check most frequently asked questions here, if you still need help then please contact us at support@lunarshape.com.
Overview
After you place an order on our website, you should receive an order confirmation email shortly after checkout. If you do not see it in your inbox, try the steps below to help locate it.
Check Your Email Settings
No User Accounts
We do not offer customer accounts, so you cannot log in to view your order status online. However, you can still confirm your purchase using the options below.
Payment Verification
In some cases, payment verification can take a little longer, especially if the payment details do not match your bank records. If there is any issue, we will contact you by email.
Immediate Actions
Why Didn’t I Receive a Confirmation?
High Website Traffic
During busy periods or promotions, confirmation emails can be delayed.
Technical Glitches
Occasionally, a technical issue may delay or prevent the email from being sent.
Further Questions?
If you have any other questions, please reach out to us at support@lunarshape.com. We are happy to help.
Thank you for shopping with Lunarshape. We are committed to making your experience as smooth as possible.
Overview
After placing an order with us, you should receive a shipping confirmation email once your order has been processed and dispatched from our warehouse. If you have not received this email, there are several steps you can take to resolve the issue.
Check Your Email Settings
Order Processing Time
Please note that it may take 1 to 2 business days for us to process your order before it is shipped. The shipping confirmation email is sent after your order has been processed and dispatched.
Still No Confirmation?
If you've checked all the above and still haven't received a shipping confirmation, try the following:
Potential Reasons for Delay
High Demand
During high demand periods or sales, order processing may take longer than usual. We appreciate your patience during these times.
Payment Verification
Sometimes orders are delayed due to payment verification issues. In such cases, our customer support will reach out to you.
Contact Us
If you have any more questions or concerns regarding your shipping confirmation, please don't hesitate to contact our customer support team. We are here to help. Email us at support@lunarshape.com.
Cancellation Policy
We understand that plans can change and you may need to cancel an order. Please note that due to our automated fulfillment system, orders usually cannot be cancelled once they are placed.
Timeframe for Cancellation
How to Cancel an Order
Immediate Action Required
Since we use an automated fulfillment system, orders are processed quickly. If you wish to cancel your order, it is crucial to act immediately.
No Cancellation Fees
There are no cancellation fees if you cancel your order before it is dispatched. However, we cannot guarantee cancellation if you do not contact us within the brief window before dispatch.
What If My Order Has Already Been Dispatched?
Important Notes
Some items may not be eligible for cancellation due to their specific nature, such as custom made items. Please review the product description carefully before placing an order.
Questions?
If you have any questions about the cancellation process or anything else, please contact our customer support team at support@lunarshape.com. We are here to help.
Thank you for choosing to shop with us. We appreciate your understanding of our cancellation policy.
Understanding the BOGO Sale
Our Buy One, Get One (BOGO) sale is a great way to get more value for your purchase. To benefit from the offer, you must add both items to your shopping cart. The discount is applied only when two qualifying items are in the cart at checkout.
Why Did I Receive Only One Item?
If you received only one bodysuit, it is likely because only one item was added to your order. Our automated fulfillment system recognizes BOGO purchases based on what is in the shopping cart at the time of purchase. If only one item is in the cart, only one item will be shipped.
Can I Receive the Second Free Item Later?
Unfortunately, we cannot send the second free item separately if it was not included in the original order. The BOGO offer applies only when both items are added to the cart at the time of purchase.
What Can I Do Now?
Tips for Next Time
Questions?
If you have further questions about our BOGO sale or anything else, please contact our customer support team at support@lunarshape.com. We are happy to assist you.
Thank you for shopping with us. We hope this clarifies our BOGO sale policy and helps ensure a smoother shopping experience next time.
Tracking Your Order
Wondering where your order is? Rest assured, keeping tabs on your shipment is straightforward and convenient. You do not need to log into our website or search for a tracking page. We have simplified the process for you.
Here’s How It Works
Why We Do It This Way
Convenience
We know ease of access matters. By emailing you a direct tracking link, we remove extra steps so you can check your order status anytime and anywhere.
Accuracy
The tracking link provides real time updates directly from the shipping carrier, giving you accurate and up to date shipment information.
We are committed to providing a hassle free shopping experience from start to finish. Thank you for entrusting us with your purchase.
Delivery Timeframe
We understand how excited you are to receive your new shapewear. Our standard delivery time for orders is 5 to 8 business days. Please note this is an estimate, and in some cases delivery may take longer. Holidays, weekends, and unexpected shipping delays can affect transit times. We appreciate your patience and are doing our best to get your order to you as quickly as possible.
How Can I Track My Order?
Once your order has been processed and shipped, you will receive an email with your tracking information. You can use it to follow your package every step of the way. If you have not received this email, please check your spam folder. If you still cannot find it, contact our customer support team for assistance at support@lunarshape.com.
What Happens if My Order Is Late?
We strive to meet our 5 to 8 business days delivery estimate, but delays can happen. If your order has not arrived within the estimated timeframe, please track it using the information in your shipping confirmation email. If you encounter any issues or have concerns, feel free to reach out to our customer support team. We are here to help.
Do You Offer Expedited Shipping?
Currently, we only offer standard shipping. We are actively working to provide expedited shipping options and will update this FAQ when they become available.
What Should I Do If I Need My Order by a Specific Date?
If you have a special occasion or need your order by a specific date, we recommend placing your order well in advance to allow for potential shipping delays. We cannot guarantee delivery by a specific date, but we will do our best to get your order to you as quickly as possible.
Questions?
If you have any further questions about your order's delivery, feel free to contact our customer support team at support@lunarshape.com. We are more than happy to assist you.
Thank you for shopping with us. We hope you enjoy your new shapewear.
Multiple Locations for Efficient Delivery
At LUNARSHAPE, we understand that receiving your order as quickly as possible is important. To support fast delivery, we dispatch orders from multiple warehouse locations:
Why Multiple Locations?
Using a multi warehouse strategy helps us keep delivery fast. Even if one location is out of stock, we can often fulfill your order from another warehouse. This allows us to maintain reliable shipping speed worldwide.
No Additional Customs Fees
To make your shopping experience as smooth as possible, we handle customs fees and clearance beforehand. This means you should not have to pay any additional charges when receiving your order.
Typical Delivery Time
Our typical worldwide delivery time is around 8 days. In rare cases, delivery may take up to 15 days due to factors outside our control, such as customs delays or high demand periods.
Why the Wait?
We are committed to delivering high quality products and appreciate your patience. Our multi location system helps us ship as quickly as possible while maintaining our quality standards.
Questions?
If you have any questions about your order, feel free to reach out to us at support@lunarshape.com. We are here to help.
Thank you for choosing to shop with Lunarshape. We are committed to providing you with the best experience possible.
Incorrect Shipping Address
If you notice your shipping address is incorrect, please contact us immediately at support@lunarshape.com.
We can update your address only if the order has not been shipped yet.
Once your order is on its way, we can no longer make changes and you will need to contact the shipping carrier directly.
In some cases, your Lunarshape order may be shipped in more than one package. This is completely normal and can help us get your items to you faster.
Why Does This Happen?
You will always receive a separate tracking number for each package.
If you ever have questions about your shipments, you can reach our support team at support@lunarshape.com.
Most Lunarshape orders are delivered without requiring a signature, meaning the carrier can leave your package in a safe location at your address.
When a Signature May Be Required
If your delivery requires a signature and no one is home, the carrier will usually leave a notice with instructions on how to reschedule delivery or pick up your package from their local office.
Marked as Delivered but Not Received
We understand how frustrating it can be when a package seems to be missing, and we will always do our best to help you resolve the situation as quickly as possible.
If Your Tracking Shows Delivered but You Have Not Received Your Order
If Your Package Is Confirmed Lost or Stolen
While Lunarshape is not responsible for lost or stolen packages, we will help you file a claim with the carrier and, in some cases, may be able to offer a replacement or store credit.
To help prevent package theft, we recommend using a delivery address where someone will be available to receive your order, or selecting a shipping method that requires signature confirmation.
Choosing the Right Size
Confused about what size to select from our range of products? We are here to help. Our sizing chart is designed to reflect true to life measurements, so you can shop with confidence.
If your measurements fall closely between two sizes, we generally recommend choosing the smaller size. This usually provides a more contoured, flattering fit that hugs your body in the right places.
Additional Sizing Guidelines
We’re Here to Help
Still unsure? We know sizing can feel tricky. Our customer support team is happy to help with any questions, whether it is general sizing guidance or specific product details. Contact us anytime at support@lunarshape.com.
Overview
Selecting the right size is important to ensure your shapewear feels comfortable and works as intended. Here is how you can make an informed decision and choose the best size for you.
Size Chart on the Product Page
For every product we offer, you can find a size chart directly on the product page next to the size selection options. Each chart is tailored to the specific product to help you choose accurately.
How to Use the Size Chart
Additional Tips
Exceptions
Some products may have unique sizing requirements, so please read the product description and any additional sizing tips provided.
Questions?
If you are still unsure what size to choose, feel free to reach out to us at support@lunarshape.com. Our customer support team will be happy to assist with sizing questions.
We want you to be happy with your purchase, so taking a moment to select the correct size is important. Thank you for shopping with us.
Bodysuit Sizing
Choosing the right bodysuit size can feel a bit tricky, but we are here to help. If you want a snug, form fitting look that highlights your silhouette, we recommend selecting a smaller size than you normally wear. This helps create a sleek, tight fit that flatters your shape.
If you prioritize comfort and prefer a little more room, consider choosing a larger size than usual. This gives you a more relaxed fit without compromising on style.
Extra Tips for Bodysuits
Navigating Shorts Sizing
Selecting the right size for your shorts does not have to be a guessing game. If you are between two sizes, we generally recommend that you size up. This helps ensure comfort and reduces the chance of the shorts feeling too tight or restrictive.
Additional Insights for Shorts
Pro Sizing Tip
We do our best to keep our sizing guides accurate and easy to follow, but it is always worth spending a moment reviewing them carefully. If you are still unsure after checking the charts, please email us at support@lunarshape.com. We are always happy to help you make the best choice for a great look and a comfortable fit.
All Day Comfort
At Lunarshape, we do not just understand the importance of comfort, we prioritize it in every stitch and seam. Our shapewear is designed to be an everyday essential, combining comfort and style from morning to night.
Why Choose Lunarshape for All Day Comfort?
Confidence All Day, Every Day
With Lunarshape, you do not have to choose between looking great and feeling comfortable. Wear it under your favorite outfits or as a standalone piece, either way you can feel confident all day long.
Thank you for choosing Lunarshape, where comfort is a lifestyle, not just an option.
Our Lunarshape bodysuits are designed to be worn without a bra. If you are looking for the perfect braless outfit, we have you covered. Our bodysuits and nipple covers are a great solution for achieving the braless look you want.
If you prefer to wear a bra, we recommend choosing a lightly padded option for the most comfortable fit.
Whatever your style, Lunarshape has you covered.
One of the best things about Lunarshape shapewear is how seamlessly it blends under almost any outfit. Our pieces are designed to sit close to your skin, smoothing without adding bulk, so layering feels effortless.
For the smoothest results, choose fabrics that glide over shapewear, such as silk, satin, modal, or lightweight knits. Try to avoid overly clingy materials that may catch on the fabric. If you are layering multiple items, keep your shapewear as the innermost layer to help prevent shifting throughout the day.
You can also use shapewear to add structure to flowy garments. Wearing a bodysuit under a loose dress or oversized sweater can create a more defined silhouette while keeping everything comfortably in place.
Choosing the Right Shapewear for Your Outfit
Choosing the right shapewear style for your outfit is the key to getting a flawless and comfortable fit. Here are some quick tips to help you pick the best option.
By matching the shapewear to the outfit, you ensure maximum comfort and the most flattering silhouette possible.
Our everyday Lunarshape shapewear is designed for style, comfort, and shaping, not for high intensity workouts. While it is fine for light activities, it is not intended for heavy sweating or intense movement.
If you want shaping benefits during exercise, we recommend choosing activewear shapewear or compression leggings made specifically for workouts. These styles typically use breathable, moisture wicking fabrics that support full movement while still offering light sculpting.
Wearing regular shapewear to the gym may limit your range of motion and reduce comfort, so it is best reserved for daily wear, events, and work.
Like any garment with elastic fibers, shapewear can stretch slightly with repeated wear, but proper care will help it maintain its shape for a long time.
Always follow the washing instructions on the label. We recommend hand washing or using a gentle machine cycle in cold water, then air drying flat. Avoid wringing out the fabric, tumble drying, or exposing it to high heat, as this can reduce elasticity over time.
When stored properly, folded or laid flat rather than hanging, Lunarshape shapewear can maintain its fit and support for many months of wear.
Special events often call for extra confidence, and the right shapewear can make all the difference. For weddings, formal dinners, parties, or photo shoots, we recommend choosing a firmer control style to create a sleek base for your outfit.
If you will be wearing your shapewear for many hours, we recommend testing it beforehand. Wear it for a few hours at home to confirm comfort, check visibility under your planned outfit, and see how it moves with you.
For strapless gowns, choose a strapless or convertible bodysuit. For fitted skirts or dresses, opt for shaping shorts to smooth the hips and thighs. This preparation helps ensure you look and feel your best throughout the entire event.
Our leggings are available from XS to 3XL and adapt beautifully to different body shapes. They are ultra stretchy and fit comfortably up to 6'2 (188 cm) in height. If you prefer a more relaxed feel or have longer legs, sizing up one size is recommended.
Yes. Lunarshape was designed for real women, including curvier figures. The fabric stretches without digging in, which makes it ideal for fuller thighs and hips while still shaping smoothly and comfortably.
No. These leggings are fully opaque thanks to the silky fleece interior. On the outside they look like sheer pantyhose, but no skin shines through. This design smooths the appearance of cellulite, veins and uneven texture for a flawless look.
Yes. The Magic Shaping compression together with the soft fleece interior visually blurs bumps and smooths the leg appearance. Many women share that they feel more confident wearing Lunarshape because their legs appear firmer and more even. We celebrate natural bodies and provide confidence through comfort.
No. They offer a comfortable sculpting hug, not uncomfortable compression. The upgraded waist snatching compression band also gives tummy control support, which helps define your silhouette while staying comfortable for all day wear.
Yes. Lunarshape leggings stretch in length and width and create a flattering fit for most heights, including up to 6'2. Shorter women may get a slight ankle gather, taller women still keep the tights illusion.
No. The outer layer is designed to mimic classic pantyhose while the inner fleece stays hidden. To everyone else it looks like sheer tights. Only you feel the warmth and softness inside.
No. Many women wear them all year when temperatures allow. Their main purpose is shaping, smoothing and boosting confidence, not only warmth. With tummy control and a skin perfecting effect, they are a daily essential even outside the coldest months.
Choose the tone that is closest to your skin for a seamless illusion.
Light Vanilla is ideal for fair skin.
Tan Latte works for light to medium tones.
Bronze Caramel suits medium to tan tones.
Deep Espresso flatters deep rich tones.
Style them the same way you would style tights. They are perfect under sweater dresses, skirts, oversized knits, trench coats or casual hoodies. Combine them with boots for a cozy chic look or with heels for an elegant evening outfit.
What Is Your Return Policy?
We want you to love your LunarShape purchase. If you are not completely satisfied, you can request a return within 14 days of receiving your order.
To be eligible for a return:
For hygiene reasons, intimate shapewear that shows signs of wear or has damaged or removed hygiene strips cannot be accepted and may be sent back to you.
Refunds & Store Credit
If you are unsure whether your item qualifies for a return, please reach out to us at support@lunarshape.com before sending anything back and our support team will be happy to help.
Yes! We offer size exchanges so you can get the right fit for your LunarShape shapewear.
To request an exchange:
Shipping costs for exchanges
For exchanges, customers are responsible for the return shipping of the original item as well as the shipping cost for sending out the new size or color. We recommend using a trackable shipping method for your return so you can follow the package.
We will ship your exchange once we have received and inspected your original item and the exchange shipping fee has been paid. If you need your new size faster, we recommend placing a new order and returning the original item for a refund or store credit according to our Return Policy.
Refunds are typically processed within 5–7 business days after we receive and inspect your returned items. Your bank or credit card provider may take additional time to post the refund to your account.
You will receive an email notification as soon as your refund or store credit has been issued. If you do not see the refund in your account after 10 business days, please contact your bank or payment provider, or reach out to us at support@lunarshape.com.
If your order arrives damaged, defective, or not as described, we will make it right.
Please contact us within 14 days of delivery and include:
Send this information to support@lunarshape.com.
Once we have reviewed your case, we will arrange for a replacement or a refund at no extra cost to you, including any additional shipping required for the replacement.
For hygiene and safety reasons, certain intimate products are considered final sale once opened or tried on. This includes underwear, some shapewear styles such as bodysuits, and any item that shows signs of wear.
Clearance or sale items may also be marked as final sale and may not be eligible for return.
If an item is non-returnable, it will be clearly stated on the product page before you complete your purchase.